Every interaction with a new or existing customer is an opportunity to further or diminish your relationship. Don't leave it to chance. Sales Acumen provides the telephone skills you need.
Telephone Skills Workshop will enable participants to get appointments with decision-makers, efficiently build business relationships with new clients and extend relationships with existing clients, and be as comfortable and competent in the use of sales fundamentals on the telephone as they are in person.
In today's dynamic environment, both customers and vendors are relying on telecommunication technologies to increase productivity, cut costs, and extend the frequency and geographic reach with contacts. Organizations have large investments in systems that facilitate their communication. The development of Sales Acumen will enable you to realize the full return on this investment.
Why you should attend?
Telephone Skills Workshop is designed for customer service and sales team members whose mastery of telephone communications, as an integral part of the sales process, and is critical to their success. Your answers to these questions will tell you if you can benefit by attending a workshop.
What you'll learn?
In the one-day Telephone Skills Workshop, you'll learn to:
How the sales team member and their organization will benefit?
Telephone Skills Workshop will enable participants to efficiently obtain information, deliver messages and gain commitment to further sales objectives. Equally important, participants will learn what the telephone should not be used for and when put in a difficult position, the best way to manage it. Mastery of the telephone will enable the sales team member to use it to efficiently further sales objectives.
Each workshop will be customized to meet the specific requirements of the participants.
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